SolMan

General information

Scenario	SOLMAN
Implementing class	/INT4/IFTT_CM_SOLMAN
XSLT1	RequestGuid.xslt	Incident Guid request
XSLT2	RequestSystemGuid.xslt	System Guid Request
XSLT3	ProcessIncident.xslt	Request creating incident
XSLT4	ReadCompleteIncident.xslt	Request reading incident status
XSLT5	CloseIncident.xslt	Request closing incident
XSLT6	AddInfo.xslt	Request adding infos (texts and urls) to the incident

ICT_SERVICE_DESK_API Configuration

To enable the integration between int4 Suite and SolMan, it is required to activate the ICT_SERVICE_DESK_API service in SICF.

Please follow the necessary steps outlined in the links provided below:

Go to the transaction SPRO and go to SAP Solution Manager → Capabilities (Optional) → IT Service Management → External Integration → External Service Desk → Web Service - based Configuration:

Create the technical user that will be used to call the web service and assign the following roles:
1. SAP_CM_MANAGED_ADMIN
2. SAP_SMWORK_CHANGE_MAN
3. SAP_SMWORK_INCIDENT_MAN
4. SAP_SMWORK_SM_ADMIN
5. SAP_SUPPDESK_CREATE
6. SAP_SM_CRM_UIU_SOLMANPRO
7. SAP_SM_CRM_UIU_SOLMANPRO_CREA
8. SAP_SM_CRM_UIU_SOLMANREQU
Make sure you have activated service ICT_SERVICE_DESK_API in the transaction SICF
Configure the service provider for the service ICT_SERVICE_DESK_API in SOAMANAGER
Configure the Service Consumer. If the application has the SOAP API, provide the WSDL
Add a new entry in table ICT_SYSCONF via tcode ICTCONF:

Logical port - port you defined in step 4 of activating ICT_SERVICE_DESK_API
Name - type any name you like

Define value mapping:

Fill all the entries as provided on the screenshot:

External Service Desk ID is the GUID from ICT_SYSCONF.

XSLT Configuration

To send valid requests to SolMan ICT_SERVICEDESK_API, you need to configure XSLTs
in the transaction /INT4/IFTT_IMG → Run Configuration wizard → Maintain Change Management Integration.

Add a new record:

You need to upload the appropriate XSLTs to their corresponding fields. The significant benefit is that users can modify the information sent to SolMan by adjusting the XSLTs.

XSLT1	RequestGuid.xslt	No configuration
XSLT2	RequestSystemGuid.xslt	No configuration
XSLT3	ProcessIncident.xslt	Insert generated Guid from ICT_SYSCONF into <RequesterGuid> field Insert number of reporter in SolMan into <ReporterId> Insert short description into <ShortDescription> (max 40. signs) - you can use function 'substring', ex. substring(TEST_RESULTS/_-INT4_-IFTT_ST_TC_RES[1]/DESCR,1,40) Insert incident priority in <Priority> Inser language in <Language> Insert requested begin and end of incident in <RequestedBegin> and <RequestedEnd> in the format YYYYMMDD Inser value into <IctId> Insert <PersonId> from <ReporterId> <PersonIdExt> may remain 'dumy' Insert <FirstName> and <LastName> Insert <Email> of IctPerson. It is essential that <IctPersons> exists in the query. Otherwise, webservice throws an error Insert 'SU99' into <TestType> Under <Texts> → <item> insert any description you want. You can use fields provided in structure /int4/iftt_st_tc_res. Remember, that <IctPerson> has to exists and all the fields <PersonId> and <Langauage> have to contain the same values.
XSLT4	ReadCompleteIncident.xslt	NECESSARY: Insert generated Guid from ICT_SYSCONF into <SystemGuid> field
XSLT5	CloseIncident.xslt	NECESSARY: Insert generated Guid from ICT_SYSCONF into <RequesterGuid> field Regarding the rest of the fields - refer to the XSLT3 description
XSLT6	AddInfo.xslt	NECESSARY: Insert generated Guid from ICT_SYSCONF into <RequesterGuid> field Regarding the rest of the fields - refer to the XSLT3 description

Usage

When you go to SolMan to the specific incident:

In Description you will see what was typed in <ShortDescription> in ProcessIncident.xslt.
Reported by is assigned to <PersonId> in ProcessIncident.xslt
Priority is <Priority> in ProcessIncident.xslt

In text section you will see Information typed in <Texts> → <item> in ProcessIncident.xslt when incident is created, in AddInfo.xslt when incident is updated:

SOL_EXT_SERV is a technical user defined earlier
0000000141 is <PersonId> from the request

In the Attachments section, you will see URLs linked to test case report in int4 Suite: